Welcome to Westside Care Center
Ashely Frame
Administrator
Dear Residents and Families,
I would like to welcome you to Westside Care Center. Our team of caregivers is committed to enriching the lives of the residents we serve. More than that, we strive to help and assist anyone that comes through our doors. We understand that placement of a loved one in an advanced care setting is challenging and our goal is to use our knowledge and personal touch to support however we can. Compassion is our culture at Westside, through every level of the organization.
My philosophy as an Administrator has been to do whatever is necessary to assist others. I bring that philosophy to our dedicated staff here at Westside, and we are looking forward to showing you our capabilities. Our customer service is a cornerstone that sets us apart from others. I ensure that any issues are handled promptly and effectively but furthermore, take a proactive approach to prevent problems from arising. We are able to accomplish this through teamwork and open and honest communication. Continue reading
Specialty Services
iCare Health Network Blog
All the latest news, discussion, and updates from the iCare Health Network team!
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iCare Health Network is pleased to announce that Kelli Grzeika has joined the iCare team as the Director of Behavioral Programs. With a passion for helping others and a deep background in social work and healthcare administration, Kelli has spent more than a decade improving the lives of residents in short term rehab and long-term care. Kelli started her career in social services, working one-on-one with residents and families to navigate long-term care decisions, advocate for resident rig… -
A post-holiday food and personal products drive organized by iCare Health Network’s Brenda Dorn was a success. The food and supplies donated by iCare staff was delivered to MACC Charities, a Manchester-based non-profit with a stated mission of ‘building partnerships to break cycles of poverty in our community’. MACC operates the area’s food pantry, community kitchen and community outreach and emergency services, in addition to other programs. Of the great results, Brend… -
Meet Ashley Frame, Administrator at Westside Care Center. Ashley’s journey into long-term care administration began as a dietary aide, where she first discovered the profound impact even the smallest gestures can have on residents’ lives. Driven by a passion to be hands-on in patient care, she advanced to become a therapeutic recreation assistant, focusing on specialty programs and building lasting relationships with residents and their families. Ashley’s decision to become an administrato… -
Meet Yong Crandall, Administrator at Touchpoints at Chestnut. Balancing a demanding role with personal well-being is key to her leadership style. Yong makes time for long walks—either before or after work—to clear her mind and process the day’s ideas and challenges. This practice helps her maintain a positive outlook, which in turn influences the care she provides for both her staff and residents. Yong embraces the wisdom of Esther and Jerry Hicks, reminding herself that “The dominan… -
Meet George Kingston, Administrator at Trinity Hill Care Center. George’s journey in healthcare began early on with an MBA in healthcare finance. He initially managed budgets and reimbursements in hospitals but soon discovered that the routine and cyclical nature of that role left him yearning for more variety. On a spontaneous move, he stepped into a controller position for a group of seven nursing homes and was instantly captivated by the role of an administrator. Now, 32 years later, George… -
Meet Jennifer Johnson, Administrator at Parkville Care Center. Jennifer emphasizes that maintaining personal well-being is essential in a career that demands so much. For her, self-care isn’t just an occasional practice—it’s a continuous commitment to being the best version of herself for both her team and the residents she serves. Jennifer believes that “we cannot show up as the best versions of ourselves if we are not nurturing the parts of us that allow our positive attributes to …
“I wanted to thank everyone, for your kindness and generous of spirit in making my stay here very pleasant. In all honesty I was initially scared, as I didn't know what to expect. In the days that followed, I was greeted with warm, humor, and professionalism. I have realized that I have been blessed to be here, the healing I needed, the therapy in both Physical and emotional have provided the foundation I needed to regain my inner peace. My new strength will carry me into many brighter tomorrows. As I get ready to leave here please know that every person I have made a connection with will never be forgotten. From my heart to yours….sincere gratitude.”
~ Donna Gagnon (July 2020)
“I am so thankful and appreciative of all the Westside staff members. The last year was extremely difficult for me. I had to make the decision that my parents could no longer live at home. I did not think my Dad could last even an hour without running off. But he did okay! The staff was so patient with his ups and downs. He told me that everyone was very nice. It was wonderful that you were able to place my Mom and Dad together in the same room. From the receptionists at the front desk, the food servers, those cleaning the rooms, nurses’ aides to nurses were always polite, friendly and caring. I was able to sleep at night knowing Mom and Dad were safe. All of you helped me through the hardiest days and months of my life, and I thank all of you for that. You all were a blessing to me. Please continue to stay safe during these strange times.”
~ Family Member of Residents (June 2020)
“When I arrived at Westside Care Center, I was broken. I was broken physically from a major car accident, but was also broken emotionally and spiritually. I had been in recovery and sober for over a year when this happened, and had just been starting to rebuild my life. I was full of anger that this happened to me and I couldn't get over that anger. My recovery continued to be of utmost importance so when I found out that there was iRecovery groups and individual counseling in that area, I was really, really happy. Slowly I got stronger thanks to the amazing physical and occupational therapy team that worked with me every day. As I worked on myself through the groups, I realized that this accident didn't have to stop my life or change who I was. I learned to live with it and that I still had value. I learned to let go of some of the anger, and learned that I could channel it positively and began to advocate for the other residents.”
~ Melissa Maichack (April 2019)
“The staff at Westside were very good to me. I felt very safe and well cared for. I am more than satisfied with all of the services I received here. I loved the physical therapy team, they were very motivating and got me back on my feet. My iRecovery counselor Edwin is excellent, and is a good person, so kind and caring. The iRecovery program helped to cope…and I feel much stronger because of it. I truly feel I am ready to go home and be successful.”
~ Colleen Depaoli